Privacy Policy

This Personal Data Processing Policy explains how Lumark s.r.o., ID No.: 27776425, processes the personal data of customers and e-shop visitors in accordance with the GDPR (General Data Protection Regulation).

1. Personal Data Controller

The personal data controller is:
Lumark s.r.o.
ID No.: 27776425
E-mail: lumark@lumark.eu

The controller processes personal data in accordance with applicable legal regulations.

2. What Personal Data We Process

Order data:
- first and last name
- billing and delivery address
- e-mail
- phone number
- order information

Technical data:
- IP address
- cookies
- device information and website behavior

3. Purposes of Personal Data Processing

We process your personal data for the purpose of:
- order processing
- goods delivery
- customer communication
- issuing tax documents
- fulfillment of legal obligations

With consent, the data may also be used for marketing purposes.

4. Transfer of Personal Data to Third Parties

Your personal data may be transferred to the following entities:

Carriers:
- DPD
- PPL
- Zásilkovna
- GLS
- Toptrans
- Geis

Payment gateway:
- GoPay

Analytical and marketing services:
- Google Analytics
- Meta Pixel

E-shop platform:
- Shoptet

5. Data Retention Period

We store personal data only for the strictly necessary period:
- order data for a period of 10 years (tax and accounting obligations)
- marketing consents until withdrawal of consent
- cookies according to the type of cookies

6. Cookies

On our website, we use cookies for the purpose of correct website functioning, traffic analysis, and marketing. The user has the option to refuse cookies or adjust their settings.

7. Rights of the Data Subject

You have the right to access your personal data, their correction, erasure, restriction of processing, data portability, and the right to object to processing. Requests can be sent to the e-mail: lumark@lumark.eu.

8. Personal Data Security

The controller has adopted technical and organizational measures to secure personal data to prevent misuse or unauthorized access.

9. Final Provisions

This policy may be continuously updated. The current version is always published on the e-shop website.