Complaints and Returns

We are sorry if something is wrong with the goods. If you wish to file a complaint, please first contact us via the form or email and describe the problem. Ideally, please also attach photographs.

Please do not send the goods back yet – we will first agree with you on the next steps and the method of resolution.

We strive to process complaints as quickly as possible and will always keep you informed of the progress. Thank you for your cooperation.